Contact our team
Customer support is available to help with questions, account-related issues, technical concerns or general feedback. Our team assists with password resets, identity verification, bonus and wagering queries, and withdrawal or payment enquiries. Report site faults or ask about game availability and responsible gambling tools. Reach us via live chat, email or phone for practical, timely help. We aim for clear replies with straightforward steps so you can return to playing with minimal delay.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email, typical reply within 1 hour |
| General enquiries | [email protected] - Email response within 24 hours for general queries |
| Affiliate enquiries | [email protected] - Partner team, account setup and tracking support |
| Phone | +44 20 7946 0821 - Calls Mon-Fri, 09:00-18:00; voicemail available |
| Working hours | Mon-Fri, 09:00-18:00; limited weekend cover |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or supporting documents. When you write, include a clear subject line, your full name, account ID and up-to-date contact details, and attach any relevant files. Complete information helps us investigate and respond faster, so please provide everything needed to avoid delays.
Send us a message
Response Time
At King, our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests are usually resolved in the first reply; more complex issues, such as verification checks or payment investigations, may take longer depending on their nature and any documents required. If you need faster help, please use live chat during service hours for priority assistance.
Feedback
We’d love to hear from you, please share any feedback, suggestions, or ideas to help improve the site. Every message is read carefully by our team and used to make the player experience better, from navigation and game selection to promotions and payments. Your input helps shape future updates, so don’t hesitate to tell us what works and what could be improved.